Refund & Cancellation Policy

What you are buying

ResumeForge plans are one-time purchases that unlock downloads (PDF and Word), AI writing features and job-description tailoring for a fixed period, or for life in the case of the Lifetime plan. Nothing renews automatically and no payment mandate is stored against your card or UPI ID, so there is no subscription to cancel.

Try before you pay

You can write your entire resume, switch between every template, check your ATS readiness score and preview every page without paying anything. We strongly recommend doing this first — what you see in the preview is exactly what you get in the download, minus the watermark.

When we will refund you

Write to us within 7 days of your payment and we will issue a full refund if:

• You were charged more than once for the same plan, or charged after a failed transaction.
• Your payment succeeded but Pro was never activated on your account and we could not fix it for you.
• The download feature does not work on your account because of a fault on our side.

When we usually cannot refund

• You have already downloaded resumes or cover letters and simply changed your mind. The product has been delivered at that point.
• You did not get a job, an interview or a particular ATS score. ResumeForge is a document tool — hiring outcomes depend on many things outside our control and we never guarantee them.
• You bought a longer plan and later decided a shorter one would have been enough. We do not refund the difference between plans.
• The request comes more than 7 days after payment.

That said, if your situation is genuinely unfair and does not fit the list above, tell us anyway. We would rather refund you than argue.

How to request a refund

Email support@example.com from the address on your ResumeForge account, with your Razorpay payment ID and a short description of the problem. We respond within 2 business days.

How refunds are paid out

Approved refunds are returned through Razorpay to the original payment method. Razorpay typically settles this in 5–7 business days; your bank may take a little longer to show it. We do not issue refunds as cash, store credit or to a different account.

Account deletion

You can ask us to delete your account and all stored resumes at any time by emailing support@example.com. Deleting your account does not by itself trigger a refund — the rules above still apply.